Working in the Customer Relations Department and reporting to the Technical Helpdesk Team Lead, the ideal candidate must possess a first degree and 1 - 2 years relevant work experience in the service industry.
Candidates will have extended work hours including shifts and weekends.
The main responsibilities include:
Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard
Follow through on customer queries ensuring prompt resolution and feedback
Escalate and route customer issues to the relevant process operators
Perform necessary system transactions related to customer request
Deadline is 26th August 2008.
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