A leading telecommunications company with presence in 16 countries across Africa, the Middle East and Asia and a reputation as an innovative service provider. Now, we are in search of a unique team to replicate this quality of service in Nigeria.
CUSTOMER CARE
Call Centre Operations manager Ref: CCO
Work Base Area: Kano
Requirements
* University degree/HND (MBA may be an advantage).
* Minimum of 4 years experience in call centre management (telecomm-specific experience may be an advantage).
* Must be between 30-40 years of age.
* Fluent in English and at least one major Nigerian language (preferably Hausa)
2. Quality Assurance & Training manager Ref: QAM
Work Base Area: Lagos
Requirements:
* University degree/HND (MBA may be an advantage)
* Minimum of 4 years quality assurance and/or training experience in a call centre (telecomm-specific experience may be an advantage)
* Must be between 30-40 years of age
* Coaching, mentoring and managerial skills essential
* Proficiency in Microsoft Office suite and call recording/quality monitoring systems
* Fluent in English and at least one major Nigerian language
PRODUCTS & SERVICES
1. Product Development manager - Applications Ref: PAM
Work Base Area: Lagos
Requirements
* University degree in any numerate discipline (MBA/M.Sc. may be an advantage)
* Minimum of 5-7 years telecomm/ IT-specific work experience, of which the most recent 2 in a directly related function
* Expert understanding of mobile applications, applications certification and deployment processes
2. Product Development manager - Data Ref: PDM
Work Base Area: Lagos
Requirements
* University degree in any numerate discipline (MBA/ M.Sc. / professional certifications may be an advantage).
* Minimum of 5-7 years telecomm/lT-specific work experience, of which the most recent 2 in a directly related function
* Expert understanding of telecomm data environment, product development and marketing, and technical solutions deployment
3. Manager Post-paid & Corporate Solutions Ref: PCM
Work Base Area: Lagos
Requirements
* University degree in any numerate discipline (MBA/M.Sc. may be an advantage)
* Minimum of 5-7 years telecomm/lT-specific work experience, of which the most recent 2 in a directly related function.
* Expert understanding of post-paid billing platforms and strategies
4. Product Specialist-Post-paid Ref: PPS
Work Base Area: Lagos
Requirements
* University degree in any numerate discipline (MBA/M.Sc, may be an advantage)
* Minimum of 3-5 years telecomm/lT-specific work experience, of which the most recent 2 in a directly related function
* Expert understanding of post-paid tariff plans, models and associated services in the GSM telecomm industry
5. Product Specialist-Solutions Ref: PSS
Work Base Area: Lagos
Requirements
* University degree in Engineering/IT-related discipline (relevant postgraduate qualification may be an advantage)
* Minimum of 3-5 years telecoms/lT-specific work experience, of which the most recent 2 in a directly related function
* Good understanding of prepaid and post-paid billing platforms and strategies.
* Expert understanding of VAS. Service frameworks and models, and associated services in the GSM telecomm industry
6. Product Specialist - Applications Ref: PAS
Work Base Area: Lagos
Requirements
* University degree in any numerate discipline (MBA/M.Sc, professional certifications may be an advantage)
* Minimum of 3-5 years telecomm/IT-specific work experience of which the most recent 2 in a directly related function
* Good understanding of GSM. ITU and IT industry standards
* Good understanding of SIM card environment (GSMA 03.48 and later) technologies (STK, S@T,WIB, Java, Multimedia)
* Good understanding of technology trends and evolution in mobile application development (software, operating systems platforms, etc) and consumer trends (productivity, entertainment, lifestyle, etc)
7. Product Specialist - Data Ref: PDS
Work Base Area: Lagos
Requirements
* University degree in any numerate discipline (MBA/MSc/professional certifications may be an advantage)
* Minimum of 3-5 years telecomm/IT-related work experience last 2 being in a directly related function
* Good understanding of GSM and Broadband environment (development standards and technologies)
* Good understanding of the evolution and advances in mobile data trends and technologies GPRS, EDGE, 3G and variants, LTE, UMTS, etc.
8. Portal Services manager Ref: PSM
Work Base Area: Lagos
Requirements
* University degree in any numerate or business/marketing discipline (MBA/ MSc. may be an advantage)
* Minimum of 5-7 years telecomm/media & entertainment/ IT-specific work experience in web development and management
* Must be team-work orientated, creative and able to understand internal customer requirements as well as represent corporate to external target groups, including sponsorship and sales support activities
9. Portal Analyst, Extranet Development Ref: PEA
Work Base Area: Lagos
Requirements
* University degree in Computer Science/ Engineering (MBA/ M.Sc, may be an advantage)
* Minimum of 3-5 years telecomm/lT-related work experience, of which the most recent 2 in a directly related function
* Proven experience in dynamic generated content management systems
* Proven knowledge of JSP/ Server Side Scripting, XML XSL, XSLT, JavaScript, HTML, DHTML, DOM, Flash, Active X, video streaming technologies and associated editing programmes
* Working knowledge of UNIX and advanced understanding of server-side scripting
10. Portal Analyst, Graphic Design Ref: PGA
Work Base Area: Lagos
Requirements
* University Degree/HND
* Minimum of 3-5 years telecomm-IT-related work Experience in hands-on design and implementation in an online environment
* Talent for motion graphics/animation
* Layout skills, web graphic Designer, Adobe Illustrator, Macromedia Flash, Dream weaver, Publisher FrontPage and related programmes
* Familiarity with latest browser-based technologies and server-side technologies and frame works (AJAX, Flash. etc.) including corresponding and server-side technologies
11. Portal Specialist Ref: POS
Work Base Area: Lagos
Requirements
* University degree
* Minimum of 3-5 years telecoms/IT-related work experience in hands-on design and implementation in an online environment
* Good knowledge of XHTML, CSS, W3C Web Standards, basic JSP, PHP, JavaScript, Flash technology, SQL Servers, page design and layout principles, and other programming tools and enhanced Web technologies
* Good knowledge of UNIX and Windows-based systems administration
* Proven knowledge of portal development
* web standards and search engine optimization
BRANDS AND COMMUNICATIONS
12. Media Manager Ref: MEM
Work Base Area: Lagos
Requirements
* University degree
* Extensive knowledge of media buying and planning
* Understanding of 00H media
* Minimum of 8 years experience in advertising media or media independent agency, of which the most recent 4 in a directly related function
* Good analytical, communication and interpersonal skills
13. Channel Brand manager Ref: CBM
Work Base Area: Lagos
Requirements
* University degree
* Minimum of 5-7 years telecomm-specific experience in channel branding
* Good analytical, strategic thinking, communication and interpersonal skills
14. Visual Advertising manager Ref: VAM
Work Base Area: Lagos
Requirements
* University degree/HND
* Minimum of 8 years experience in advertising, of which the most recent 4 in a directly related function
* Extensive knowledge of print production processes
* Excellent illustrator
* Good knowledge of Photoshop, Adobe Illustrator and CorelDraw
* Strong interpersonal, organizational and communication skills
15. Media Specialist Ref: MES
Work Base Area: Lagos
Requirements
* University degree
* Minimum of 5 years experience in advertising
* Excellent analytical and negotiation skills
16. Channel Branding Specialist Ref: CBS
Work Base Area: Lagos
Requirements
* University degree
* Minimum of 3-4 years telecoms-specific experience in channel branding
* Excellent communication and interpersonal skills
To apply, please quote the reference code of the desired position as the subject of your mail and send your most recent curriculum vitae (prepared as a Microsoft Word document, and saved with your full names) to us at: recruiting@kpsresourcing.com .
Entries close on the 8th of July 2008.
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